Xel-Há Park All-Inclusive Admission Ticket

VISIT THIS PARK! I’ve never done anything quite like it, and for the price it was just incredible. Exceeded all of my expectations. The park is a water park that leads into the ocean, so expect to see loads of tropical fish. You can snorkel around most of the water, take a natural lazy river, try cliff jumping and zip-lining amongst other things. Optional extras include manatee and dolphin experiences. We easily spent a full day here and could have come back again. There are places to sit and sunbathe if you like and there are food and drink bars around where it’s all-inclusive. Snorkel gear is all free and you keep your snorkel at the end too which is handy for kids. I’d say invest in a little waterproof bag for your phone, everyone walks around with them and you’ll definitely want to take lots of photos! Oh also, it’s EXTREMELY clean, a real selling point for me. Water is so clear. Just lovely.

Let me just start by saying that I usually do not spend time doing reviews but I feel it is necessary I warn everyone of what to expect at this park. I have attended a number of times before and always had a great time. However, I must say that after 5 years of not going to Cancun, I returned this past week and the food was extremely disappointing and I’m sorry but actually very disgusting, to the point that we couldn’t really eat a whole lot. A bit over 2 hours after breakfast, my daughter started feeling nauseous and soon after started to throw up. During breakfast, I had warned her to stop eating some of the food as the look of it was not very appealing but she definitely had food poisoning. We were a group of 5 and everyone had an upset stomach, and 1 of the adults had diarrhea while being at the park. We attended the paramedics and thankfully, my daughter did not have a fever but was obviously very dehydrated and we decided that it was not wise to stay at the park. I spent over $800 dolllars between tickets and dolphin activity and we had to leave the park by 12:30 pm and barely had any food for obvious reasons. I contacted a supervisor at the park about it to see if there was anything they could do to at least partially reimburse for the entry tickets. I was not expecting a whole lot but any empathy would have been appreciated. The supervisor advised that I would have to speak directly to the agency at the resort that sold us the tickets. To get back to the resort I had to pay $100 to take us back since the park is 1 hr away from the resort. During the car rid, my daughter kept throwing up and once again once we arrived. I went to the lobby to discuss with the agency and by 3pm nobody was at the desk. Next day, I approached the concierge at the desk for the agency and they said they would need doctors note (which we had because we asked for a doctor to come), a letter written to Xcaret group and any other evidence. All the information was sent this past Thursday morning and Xcaret has not had the decency to show any concern or reply to the request. I am absolutely disappointed at this group and I will never be returning to this park or any other Xcaret group parks. I will be warning anyone that ever asks for my opinion. So much for having certificates of quality control, etc. There is zero customer service, concern for customers and follow up on issues. Please, I implore you investigate the situation for the sake of visitors!